Tech Support = Torture?

Did you ever get the feeling that the person on the other end of the phone is just not listening? Yes, I do technical support, but on those rare occasions I do have to call, I think they are just messing with me! I know what the problem is, try to explain all the steps I have done, but do they listen? NO!! They start with their list of things to do. Once again I say "I have done all this," but in one ear and out the other. Is it because I am a woman or are they just being dense?
I am so glad my crochet hook does not talk back, make comments, suggestions or anything else. Where do I sign up to crochet for living?